Abstract

This paper summarizes the arguments and counterarguments within the scientific discussion on the implications of effective conflict management on organizational performance. The main purpose of the research is to examine the relationship between effective conflict management and organisational performance in Nigeria. The study covers matters such as causes of conflict, types of conflict, conflict development and strategies for managing conflicts as well as means of managing conflict in an attempt to enhance organizational productivity. Systematization literary approach for solving the problem is Simple Regression Analysis. The major instrument used for the collection of data for this study was a questionnaire. This was done in order to give an equal chance to each respondent to be heard, in order for an objective outcome to be achieved. One hundred (100) set of the questionnaire were distributed, out of which ninety-eight of them were properly filled and returned. The restatement of the hypothesis revealed that conflict management leads to improve organizational performance. The result also revealed that there is a positive relationship between conflict management (independent variable) and improved organizational performance (dependent variable). This study also shows that conflict management contributes to improved organizational productivity. The result also revealed that there is a positive relationship between conflict management (independent variable) and improved organizational performance (dependent variable). This study also shows that conflict management contributes to improved organizational productivity. The study, therefore, recommends that Organizations should manage identified conflicts effectively to improve organizational performance; there should be a clearly defined task allocation, which could lead to job satisfaction and enrichment driven, in order to reduce the rate of conflict; the dispute settlement procedure should be well circulated and implemented among the warring parties without fear or favour; the emergence of conflict does arise as a result of overlapping of responsibilities, however an attempt should be made to design duties among workers, in such a way that will enhance efficiency; Managers should imbibe the culture of good remuneration package through motivation, since motivation will go a long way in improving productivity and reduce conflict; Management should maintain and create a conducive environment to strengthen the cordiality between the top-level managers and subordinates because autocratic leadership style can easily result in inefficiency and crisis; Communication and effective flow of information should be encouraged so as to discourage any form of communication breakdown; Customers’ satisfaction should be given adequate priority so that the employees will not suffer undue punishment by the management.

Keywords: conflict, management, organizational performance, efficiency.

JEL Classification: D74, J52, D21.

Cite as: Adewole, A. J., Ogunyemi, K. J., & Otapo, T. W. (2019). Implications of effective conflict management on organizational performance: case study of Nigerian bottling company PLC. Marketing and Management of Innovations, 1, 257-280. https://doi.org/10.21272/mmi.2019.1-22

This work is licensed under a Creative Commons Attribution 4.0 International License

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