Marketing and Management of Innovations

ISSN (print) – 2218-4511 

ISSN (online) – 2227-6718

Registered in the Media Registrants-Register

Identifier in the register: R30-01179 Decision dated August 31, 2023, No. 759

The language of publication is English. 

Issued 4 times a year (March, June, September, December) since 2010

Business Model: Golden Open Access | APC Policy

Publisher & Founder:

logo_longENG

Editor-in-Chieff             View Editorial Board

Oleksii Lyulyov

Sumy State University | Ukraine

Quality Management Research in Tourism Literature: A Bibliometric Analysis Approach

Sena Erden Ayhun 1*,   , Isil Usta Kara 2*,  ,  Bilge Cavusgil Kose 3*,    

  1. Department of Management and Organization, Canakkale Vocational School of Social Sciences, Canakkale Onsekiz Mart University, Turkey
  2. Department of Health Management, Faculty of Health Sciences, Trakya University, Turkey
  3. Department of Recreation Management, Faculty of Tourism, Canakkale Onsekiz Mart University, Turkey

     * Corresponding author

DOI: https://doi.org/10.21272/mmi.2024.2-05

Pages: 55–74

Received: 28 September 2023

Revised: 31 May 2024

Accepted: 14 June 2024

Abstract

Quality is an important indicator for the service sector. Currently, increasingly competitive conditions, technological development and changes in customer demands and needs bring importance to the concept of quality in the tourism sector, as in many other sectors. The key role of quality management in enabling sustainable competitive advantage has guided many researchers in the field of tourism science to focus on this issue. Nevertheless, there are limited bibliometric and systematic assessments, even though they are becoming increasingly popular in the tourism industry. To contribute to further research collaboration and expand knowledge in this subject area, a bibliometric study was conducted. This research examines quality management in the tourism literature, the growth trajectory and geographical distribution of studies, the distribution of publications according to WOS indexes, the most productive authors and countries, the authors and documents that have had the greatest impact, the intellectual structure of quality management, global academic collaboration, and the main themes of publications. This study aims to identify the key issues and gaps in the literature related to quality management in the context of tourism. For this purpose, the Web of Science (WoS) database was scanned. This paper conducts a bibliometric literature evaluation of 993 articles published between 2004 and 2023. Performance analysis and science mapping techniques were used in this study. Visualization of similarities (VOS) viewer software was used to create bibliometric maps. It is concluded that the concepts of service quality and quality of life (QoL) have become prominent in tourism. It is also determined that words related to sustainability and the environment have been used in recent years. According to the results of the study, 2021, 2022 and 2020 are the most productive years. China, the USA, and Spain are the countries that have contributed the most to the development of the literature. The United Kingdom has worked in cooperation with twenty-nine countries, China’s link strength is greater, as it has cooperated with twenty-seven countries. Conversely, the university that has made the greatest collaborative contributions to science is Hong Kong Polytechnic University. Thus, it is anticipated that this research will further scientific contributions to the examination of quality management in the literature related to tourism.

Keywords: tourism management; quality management; strategic management; bibliometric mapping; VOSviewer.

How to Cite: Erden Ayhun, S., Usta Kara, I., & Cavusgil Kose, B. (2024). Quality Management Research in Tourism Literature: A Bibliometric Analysis Approach. Marketing and Management of Innovations, 15(2), 55–74. https://doi.org/10.21272/mmi.2024.2-05

Abstract Views

PDF Downloads

ccbyThis work is licensed under a Creative Commons Attribution 4.0 International License

References

  1. Adriana, È. (2018). The Quality of Tourism Products and Services in the Accommodation Units of Prahova County. Ovidius University Annals, Economic Sciences Series, 18(1), 400-404. [Google Scholar]
  2. Ahmad Puad, M. S., Muaz, A., & Aikal Liyani, M. R. (2020). Responsible tourism, destination sustainability and quality of life: a preliminary finding. Humanity & Social Sciences Journal, 15(1), 18–23. [Google Scholar]
  3. Akıncı, Z., & Öksüz, E. N. (2020). Local People’s View on Tourism in Context of Sustainable Tourism Principles: An Importance–Performance Analysis. Advances in Hospitality and Tourism Research (AHTR), 10(4), 501-529. [Google Scholar] [CrossRef]
  4. Al-Ababneh, M. (2013). Service quality and its impact on tourist satisfaction. Institute of Interdisciplinary Business Research, 164. [Google Scholar]
  5. Alonso, A. D., & Nyanjom, J. (2016). Tourism, quality of life, and residents of a rural town. Tourism Analysis, 21(6), 617-629. [Google Scholar] [CrossRef]
  6. Andereck, K. L., & Nyaupane, G. P. (2011). Exploring the nature of tourism and quality of life perceptions among residents. Journal of Travel research, 50(3), 248–260. [Google Scholar] [CrossRef]
  7. Angelkova, T., Koteski, C., Jakovlev, Z., & Mitrevska, E. (2012). Sustainability and competitiveness of tourism. Procedia-Social and Behavioral Sciences, 44, 221–227. [Google Scholar] [CrossRef]
  8. Appiah-Adu, K., Fyall, A., & Singh, S. (2000). Marketing culture and customer retention in the tourism industry. The Service Industries Journal, 20(2), 95–113. [Google Scholar] [CrossRef]
  9. Atsız, O., Öğretmenoğlu, M., Akova, O. (2022). A bibliometric analysis of length of stay studies in tourism. European Journal of Tourism Research, 31 (3101), 1–20. [Google Scholar]
  10. Birdir, K., & Buzcu, Z. (2014). JCI akreditasyon belgesine sahip olan sağlık kuruluşlarının web sitelerinin medikal turizm açısından değerlendirilmesi. Çağ Üniversitesi Sosyal Bilimler Dergisi, 11(1), 1–19. [Google Scholar]
  11. Bowling, A. (2014). Quality of life: measures and meanings in social care research. National Institute for Health Research School for Social Care Research, 1–28. [Google Scholar]
  12. Chen, C. F., & Chen, F. S. (2010). Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists. Tourism management, 31(1), 29–35. [Google Scholar] [CrossRef]
  13. Collado Agudo, J., Martínez García de Leaniz, P., Herrero Crespo, A., & Gomez–Lopez, R. (2021). Quality–certified hotels: The role of certification bodies on the formation of customer behavioural intentions. Sustainability, 13, 1–15.[CrossRef]
  14. Cornell, D. A. V., Tugade, L. O., & De Sagun, R. (2019). Tourism Quality of Life (TQOL) and local residents’ attitudes towards tourism development in Sagada, Philippines. Revista Turismo & Desenvolvimento (RT&D)/Journal of Tourism & Development, 31, 9–34. [Google Scholar] [CrossRef]
  15. Costanza, R., Fisher, B., Ali, S., Beer, C., Bond, L., Boumans, R., … & Snapp, R. (2007). Quality of life: An approach integrating opportunities, human needs, and subjective well–being. Ecological economics, 61(2–3), 267–276. [Google Scholar] [CrossRef]
  16. Cotîrlea, D. (2011). Issues regarding e–service quality management–customization on online tourism domain. Polish journal of management studies, 3(1), 32–43. [Google Scholar]
  17. Doğan, S., Kaya, G., Çakıcı, C. (2021). Yükseköğretimde Akreditasyon. Tuna, M., & Diker, O. (Eds.) Kalite Yönetimi. Ankara, Detay Yayıncılık, 407–418. [Link]
  18. Farooq, R. (2024). A review of knowledge management research in the past three decades: a bibliometric analysis. VINE Journal of Information and Knowledge Management Systems, 54(2), 339–378. [Google Scholar] [CrossRef]
  19. Fetscherin, M., & Heinrich, D. (2015). Consumer brand relationships research: A bibliometric citation meta–analysis. Journal of Business Research, 68(2), 380–390. [Google Scholar] [CrossRef]
  20. Foguesatto, C. R., Volkmer Martins, B., Tavares da Silveira, F. A., Faccin, K., & Balestrin, A. (2023). The quality of life in an urban innovation ecosystem: analysing talents’ perception in Southern Brazil. International Journal of Innovation Science, 15(5), 693–707. [Google Scholar] [CrossRef]
  21. Font–Barnet, A., & Nel–lo Andreu, M. (2023). Research on tourism, well–being, and nature: a bibliometric analysis. Anatolia, 34(2), 163–175.[Google Scholar] [CrossRef]
  22. Foster, D. (2003). The customer’s perception of tourism accreditation. Centre for Management Quality Research, University of Melbourne. [Google Scholar]
  23. Fotiadis, A., & Kozak, M. (2017). Managing the perception of service quality; the importance of understanding differences between demographic and behavioural customer segments amongst theme park visitors. Facilities, 35(9/10), 486–510. [Google Scholar] [CrossRef]
  24. Gador, J. E. (2019). Unveiling the Quality of Service, Influences, and Challenges of the Hospitality Industry in the Local Tourists’ Destination Site in Cebu, Philippines. Journal of Tourism and Hospitality Management, 7(1), 36-48. [Google Scholar]
  25. Gamarra, M. P., & Girotto, M. (2022). Ethical behavior in leadership: A bibliometric review of the last three decades. Ethics & Behavior, 32(2), 124–146. [Google Scholar] [CrossRef]
  26. Garrigos-Simon, F. J., Narangajavana-Kaosiri, Y., & Lengua-Lengua, I. (2018). Tourism and sustainability: A bibliometric and visualization analysis. Sustainability, 10(6), 1976. [Google Scholar] [CrossRef]
  27. Garrigos-Simon, F. J., Narangajavana-Kaosiri, Y., & Narangajavana, Y. (2019). Quality in tourism literature: A bibliometric review. Sustainability, 11(14), 3859. [Google Scholar] [CrossRef]
  28. Gobniece, Z., & Titko, J. (2024). Staff Competencies for Digital Transformation: Results of Bibliometric Analysis. Virtual Economics, 7(1), 25-46. [Google Scholar] [CrossRef]
  29. Hallinger, P., & Kulophas, D. (2020). The evolving knowledge base on leadership and teacher professional learning: a bibliometric analysis of the literature, 1960–2018. Professional development in education, 46(4), 521–540. [Google Scholar] [CrossRef]
  30. Hayati, N., & Novitasari, D. (2017). An analysis of tourism service quality toward customer satisfaction (study on tourists in Indonesia travel destinations to Bali). International Journal of Marketing and Human Resource Management, 8(2), 9–20. [Google Scholar]
  31. Herrera, M. R. G., Sasidharan, V., Hernandez, J. A. A., & Herrera, L. D. A. (2018). Quality and sustainability of tourism development in Copper Canyon, Mexico: Perceptions of community stakeholders and visitors. Tourism management perspectives, 27, 91–103. [Google Scholar] [CrossRef]
  32. Hole, R., Stainton, T., & Rosal, A. (2015). “Living a Good Life” – Quality of Life and Home Share. Community Living British Columbia, 1–38. [Link]
  33. Javed, S., Javed, S., & Khan, A. (2016). Effect of education on quality of life and well being. The International Journal of Indian Psychology, 3(3), 119–128. [Google Scholar]
  34. Jiang, Y., Ritchie, B. W., & Benckendorff, P. (2019). Bibliometric visualization: An application in tourism crisis and disaster management research. Current Issues in Tourism, 22(16), 1925–1957. [Google Scholar] [CrossRef]
  35. Kolawole, O. I., Mbaiwa, J. E., Mmopelwa, G., & Kgathi, D. L. (2017). The sociocultural impacts of tourism on people’s quality of life in Maun, Botswana. Botswana Notes and Records, 49, 73–86. [Google Scholar]
  36. Koseoglu, M. A., Sehitoglu, Y., & Craft, J. (2015). Academic foundations of hospitality management research with an emerging country focus: A citation and cocitation analysis. International Journal of Hospitality Management, 45, 130–144. [Google Scholar] [CrossRef]
  37. Kwilinski, A. (2023). The Relationship between Sustainable Development and Digital Transformation: Bibliometric Analysis. Virtual Economics, 6(3), 56–69. [Google Scholar] [CrossRef]
  38. Loureiro, S. M. C., & Gonzalez, F. J. M. (2008). The importance of quality, satisfaction, trust, and image in relation to rural tourist loyalty. Journal of Travel & Tourism Marketing, 25(2), 117–136. [Google Scholar] [CrossRef]
  39. Marco-Lajara, B., Martínez-Falco, J., Millan-Tudela, L.A., & Sanchez-García, E. (2023). Analysis of the structure of scientific knowledge on wine tourism: A bibliometric analysis. Heliyon, 9 (2). [CrossRef]
  40. Matatolu, I. (2019). Tourism and residents quality of life: A critical examination. Journal of Pacific Studies, 39(1), 128–164. [Google Scholar][CrossRef]
  41. Mavric, B., Öğretmenoğlu, M., & Akova, O. (2021). Bibliometric analysis of slow tourism. Advances in Hospitality and Tourism Research (AHTR), 9(1), 157–178. [Google Scholar] [CrossRef]
  42. McAllister, J. T., Lennertz, L., & Atencio Mojica, Z. (2022). Mapping a discipline: a guide to using VOSviewer for bibliometric and visual analysis. Science & Technology Libraries, 41(3), 319–348. [Google Scholar] [CrossRef]
  43. Merigo, J. M., Mulet-Forteza, C., Martorell, O., & Merigo-Lindahl, C. (2020). Scientific research in the tourism, leisure and hospitality field: a bibliometric analysis. Anatolia, 31(3), 494–508. [Google Scholar][CrossRef]
  44. Moher, D., Liberati, A., Tetzlaff, J., Altman, D. G., & Prisma Group. (2009). Preferred reporting items for systematic reviews and meta–analyses: the PRISMA statement. Annals of internal medicine, 151(4), 264–269. [Google Scholar] [CrossRef]
  45. Moscardo, G. (2009). Tourism and quality of life: Towards a more critical approach. Tourism and hospitality research, 9(2), 159–170. [Google Scholar] [CrossRef]
  46. Muhuri, P. K., Shukla, A. K., & Abraham, A. (2019). Industry 4.0: A bibliometric analysis and detailed overview. Engineering applications of artificial intelligence, 78, 218–235. [Google Scholar] [CrossRef]
  47. Mulet-Forteza, C., Genovart-Balaguer, J., Merigo, J. M., & Mauleon-Mendez, E. (2019). Bibliometric structure of IJCHM in its 30 years. International Journal of Contemporary Hospitality Management, 31(12), 4574–4604. [Google Scholar] [CrossRef]
  48. Najam, U., & Mustamil, N. (2020). Servant leadership: A bibliometric review. International Journal of Organizational Leadership, 9(3), 138–155. [Google Scholar]
  49. Novakova, B., & Soltes, V. (2016). Quality of life research: Material living conditions in the Visegrad group countries. Economics & Sociology, 9(1), 282. [Google Scholar] [CrossRef]
  50. Novianti, L. E., Wungu, E., & Purba, F. D. (2020). Quality of life as a predictor of happiness and life satisfaction. Jurnal Psikologi, 47(2), 93–103. [Google Scholar] [CrossRef]
  51. Özgün, S.E., Aksu, M., Temeloğlu, E. (2021). Hizmet Kalitesi. Tuna, M., & Diker, O. (Eds.) Kalite Yönetimi. Ankara, Detay Yayıncılık, 363– 384. [Link]
  52. Öztürk, M., & Gök, S. G. (2020). Örgütsel dedikodu kavramına genel bir bakış: Bibliyometrik analizi ile kavramsal çerçeveden gelecek araştırma yönelimlerine. İşletme Araştırmaları Dergisi, 12(2), 1668–1683. [Google Scholar]
  53. Öztürk, N., & Kurutkan, M. N. (2020). Kalite yönetiminin bibliyometrik analiz yöntemi ile incelenmesi. Journal of Innovative Healthcare Practices, 1(1), 1–13. [Google Scholar]
  54. Palguna, I. D. G., Santosa, A. A. G. D. H., Yasa, M. M., & Pramana, I. G. P. (2023). Towards quality and sustainable tourism in Bali: Should the regional master plan be adjusted? Udayana Journal of Law and Culture, 7 (1), 43–58. [Google Scholar] [CrossRef]
  55. Park, J., & Jeong, E. (2019). Service quality in tourism: A systematic literature review and keyword network analysis. Sustainability, 11(13), 3665. [Google Scholar] [CrossRef]
  56. Pranckute, R. (2021). Web of Science (WoS) and Scopus: The titans of bibliographic information in today’s academic world. Publications, 9(1), 12. [Google Scholar] [CrossRef]
  57. Rahmiati, F., Othman, N. A., Bakri, M. H., Ismail, Y., & Amin, G. (2020). Tourism service quality and tourism product availability on the loyalty of international tourists. The Journal of Asian Finance, Economics and Business, 7 (12), 959–968. [Google Scholar] [CrossRef]
  58. Roziqin, A., Kurniawan, A. S., Hijri, Y. S., & Kismartini, K. (2023). Research trends of digital tourism: a bibliometric analysis. Tourism Critiques: Practice and Theory, (ahead–of–print). [Google Scholar] [CrossRef]
  59. Samul, J. (2020). The research topics of leadership: Bibliometric analysis from 1923 to 2019. International Journal of Educational Leadership and Management, 8(2), 116–143. [Google Scholar] [CrossRef]
  60. Sanchez‐Camacho, C., Carranza, R., Martín‐Consuegra, D., & Díaz, E. (2022). Evolution, trends and future research lines in corporate social responsibility and tourism: A bibliometric analysis and science mapping. Sustainable development, 30(3), 462–476. [Google Scholar][CrossRef]
  61. Sanchez-Franco, M. J., Calvo-Mora, A., & Periañez-Cristobal, R. (2023). Clustering abstracts from the literature on Quality Management (1980–2020). Total Quality Management & Business Excellence, 34(7-8), 959–989. [Google Scholar] [CrossRef]
  62. Senyah, M. M. (2023). Digitalization, Gender, and Career Intentions: Knowledge Mapping. Virtual Economics, 6(3), 38–55. [Goole Scholar][CrossRef]
  63. Sezgin, S. (2021). Türkiye’de sağlık turizminin uluslararası pazarlama temelinde incelenmesi. Hitit Ekonomi ve Politika Dergisi, 1(1), 31–53. [Google Scholar]
  64. Slabbert, L., & Du Preez, E. (2017). Consumer response towards an accreditation system for hiking trails. World Leisure Journal, 59(sup1), 69–78. [Google Scholar] [CrossRef]
  65. Suban, S. A. (2023). Bibliometric analysis on wellness tourism–citation and cocitation analysis. International Hospitality Review, 37(2), 359–383. [Google Scholar] [CrossRef]
  66. Suryani, L. P., Permatasari, I., & Pitriyantini, P. E. (2023, January). The Concept of Sustainable Quality Tourism in the Development of Tourism in Bali. In 3rd International Conference on Business Law and Local Wisdom in Tourism (ICBLT 2022)(pp. 801–809). Atlantis Press.[Google Scholar] [CrossRef]
  67. Taylor, D., Prosser, G., & Rosemann, I. (2000). The effect of accreditation on tourism business performance: An evaluation. Centre for Regional Tourism Research. [Link]
  68. Tigre, F. B., Curado, C., & Henriques, P. L. (2023). Digital leadership: A bibliometric analysis. Journal of leadership & organizational studies, 30(1), 40–70. [Google Scholar] [CrossRef]
  69. Toker, A., & Emir, O. (2023). Safety and security research in tourism: A bibliometric mapping. European Journal of Tourism Research, 34, 3402–3402. [Google Scholar] [CrossRef]
  70. Trai, N.V., & Van, N.T. (2020). Tourism service quality affecting the satisfaction of foreign tourists: A case study of Ho Chi Minh City. British Journal of Marketing Studies, 8 (3), 1–11. [Link]
  71. Uzun, M., & Çetinsöz, B. C. (2022). A bibliometric analysis of total quality method literature in tourism for the last 19 years. Journal of Tourism Theory and Research, 8(2), 47–52. [Google Scholar] [CrossRef]
  72. Vasconcelos-Vasquez, K., Balbastre-Benavent, F., & Redondo-Cano, A. M. (2011). Is certification for sustainable tourism complementary to ISO 9000 certification? The case of the Parque del Lago Hotel in Costa Rica.  Revista de Turismo y Patrimonio Cultural, 9(4), 543–557. [Google Scholar] [CrossRef]
  73. Verma, S., & Gustafsson, A. (2020). Investigating the emerging COVID–19 research trends in the field of business and management: A bibliometric analysis approach. Journal of business research, 118, 253–261. [Google Scholar] [CrossRef]
  74. Walas, B., & Celuch, K. (2014). Certification in tourism as an element of quality management–theoretical aspects and entrepreneurs’ attitudes. International Journal of Business Quantitative Economics and applied management research, 1(2), 62–71. [Google Scholar]
  75. Yazdi, S. K. (2012). Sustainable tourism. American International Journal of Social Science, 1 (1), 50–56. [Link]
  76. Yu, C. P., Cole, S. T., & Chancellor, C. (2016). Assessing community quality of life in the context of tourism development. Applied Research in Quality of Life, 11, 147–162. [Google Scholar] [CrossRef]
  77. Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: a means–end model and synthesis of evidence. Journal of marketing, 52(3), 2–22. [Google Scholar] [CrossRef]
  78. Zhao, L., Yang, M. M., Wang, Z., & Michelson, G. (2023). Trends in the dynamic evolution of corporate social responsibility and leadership: A literature review and bibliometric analysis. Journal of Business Ethics, 182(1), 135–157. [Google Scholar] [CrossRef]
  79. Zolfani, S. H., Sedaghat, M., Maknoon, R., & Zavadskas, E. K. (2015). Sustainable tourism: a comprehensive literature review on frameworks and applications. Economic research–Ekonomska istraživanja, 28(1), 1–30. [Google Scholar] [CrossRef]
  80. Zupic, I., & Čater, T. (2015). Bibliometric methods in management and organization. Organizational research methods, 18(3), 429–472.[Google Scholar] [CrossRef]

View articles in other formats

License

ccby This work is licensed under a Creative Commons Attribution 4.0 International License

Coyright

Copyright (c) 2024 The Author(s).

Published by Sumy State University

Issue

Contacts

Sumy State University
116, Kharkivska st., 40007 Sumy, Ukraine

e-mail: mmi@fem.sumdu.edu.ua

About us

About publisher Sumy State University

Journal’s history

Advertising 

Follow us

LinkedIn

Twitter

 

Company 2023 © Sumy State University